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Why Your Technology Upgrades Are Degrading Your Customer Experience
Credit Deposit Photos My mother-in-law’s bank had a planned website upgrade. The intent was to improve the customer experience, drive stronger customer loyalty and make an investment in growing bank...
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Three Must-Do Steps for Delivering Positive Feedback
Credit Deposit Photos I know you’re busy. You have a long list of important and strategic priorities continually calling you. And, most days, you feel overwhelmed and over-scheduled. One of your...
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Your Email Is Killing Your Enthusiasm For Work
Four strategies for bringing your leadership back to life Imagine for a moment sharing an office with a two year old. Can you imagine spending eight hours with a stapler being banged on the desk, pens...
View ArticleCultivating a Hero Mindset
I had two very interesting conversations last week. One conversation was with a sales professional in the software industry, and the other was with a finance professional working with recruiters in...
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Your Ideal Day is Waiting
credit Deposit Photos Last week I hosted a breakfast in Philadelphia, PA for Chief Information Officers. The key point I presented was that a compelling leadership brand starts with a compelling...
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What do you want?
Credit Deposit Photos I mean what do you really want? At the end of 2018 do you want to be recognized as a leader who is respected and acknowledged for enabling employee and customer flourishing? Do...
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My top three strategies for becoming a leader people want to follow
Courtesy of Depositphotos After thirty-five years as a business owner, consultant and advisor to executives and entrepreneurs, I’ve learned a lot. Here are three key things I’ve learned that may help...
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The Simple Answer
Photo courtesy of iStockphoto The Simple answer is routinely the best answer. That’s what William of Ockham; an English Franciscan friar, philosopher and theologian who lived from 1287 through 1347...
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What Is the One Thing You Need to Learn?
Credit Deposit Photos Every year I interview successful executives and entrepreneurs to learn what’s important to them. If I understand what’s important to them, I can better understand their hopes,...
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These 3 Words Define Your Leadership Purpose
Early in my career, my purpose was rather shallow and self-centered. It was to become as secure as possible financially, as soon as possible. That’s it. There was nothing embedded in my purpose about...
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